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All my my bombs suckers , striped candys and wrapt plus a few more different ones I had over 25 of the sockets and 15 of the hands that switch.came back to play and everything was stolen from me not cool.
Still trying to figure out how I can get all my boosters back that I earned.
Hi everyone,
I am really sorry but unlike Gold Bars, boosters are saved to the device, so uninstalling, or an app crash can cause these to be lost.
If these Boosters were purchased, I am able to add them back to your account. I simply need the purchase IDs to do this, when you make a purchase it is logged in our system so I am able to locate them. However free items it does not work this way, which is why it is not our policy to compensate for any free items.
Let me know by tagging me here if you have lost purchases and I will send you a private message.
Thanks!
@Barry_Havlin I am not sure what is happening there so I will tag our Community Manager @Cezdiamond and she will look into your account to see what is the problem. Thank you for your understanding.
Hi @tiffanyaubrey and welcome to our adorable Community. The boosters we collect are saved on device's memory. That means that if we change the device or deinstall the game we will lose all the booster. Therefore, we recommend reinstalling the game only as a last resort. I know this is inconvenient but it is like that for now and we all hope it will change in the future. Don't forget, we are all players and we can relate to your frustration. Here are some tips about safeguarding your boosters. Thank you for your feedback and keep crushing 🍭
https://community.king.com/en/candy-crush-saga/discussion/252961/safeguarding-your-collected-boosters
@firebombmarkus I have also lost all my boosters. I’m on level 1035 or something and I had 89 color bombs, 20 stripped candies and bombs, 11 hand switches, 8 lollipops. I had an issue where I would pass a level and the app would tell me I failed so I deleted and reinstall it hoping it would resolve the issue but now all my boosters are gone. Please advise
@Pummy_Raj
No I didn’t upgrade as I know of., and not sure if the app crashed. I have been playing for several years now and nothing like this happened before.
Thanks, Barry
@Barry_Havlin I understand your frustration but please answer my questions so I can be able to help you. Bossters can't be taken away deliberately. Something happened and we will find out what if you answer my previous questions 😉
I feel robed if you buy them you would be out money? Doesn’t sound fair to me. A lot to loose I am on the top level 4550. It seems this was done deliberately.
Hi @Barry_Havlin and welcome to our adorable Community 😊 What happened with your game? Did you update it or the app crashed? Sometimes when it happens boosters could dissapear unfortunately.
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hi How I can pass level 290 It is so hard Please supporting me
Please recover my progress level after reset my phone
I play in iran and i should use vpn to conect and play, but most of the time my vpn is conect but my game is disconnecting. I am a old player and i am playing during 13 year and my level is 8434, i am iranian person not a government please let us to continue connection 🙏
I got a new phone and I've lost all of my history. I was on level 6,658. How do I get that back?
where’s my 30 gold bars after passing to level 6200 I fill cheated
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
