During synchronise to Facebook I lost all my sweet supplies and boosters. How do I get these back?

ramchandar

i Lost 147 lollipop. 63 hand and 8 spiiners

frankiemarie78

You're going to have to contact customer service about restoring your purchases

ramchandar

Thanks

relytch

I was reset. I contacted care and was told to enter community. Now I'm here and see THIS???
IF it isn't resolved then I'm deleting the app and my account. My Candy Crush with Friends works right why isnt this one???
I earned 2 new color bombs (42) and 1 striped/wrapped candy (30)
Otherwise above is accurate. I have updated my game as well but still not resolved obviously.

Redhorseshot

When i reset i lost all my sweet supplies? Why? 

firebombmarkus

Hi @ramchandar @frankiemarie78 @relytch @Redhorseshot and welcome to our adorable Community 😊 The boosters you collect are saved on your device's memory. This way you can reach them even if you are offline. Unfortunately, this also means that when you reinstall the game or change the device you will lose all of them. As a matter of fact, sometimes it can happen even when you are updating your game or if anything messes up with your device's memory, i.e. updating your OS. Because of this, we don't recommend collecting a lot of boosters, it's better if you just use them while playing. Here are some tips on safeguarding your collected boosters.

https://community.king.com/en/candy-crush-saga/discussion/252961/safeguarding-your-collected-boosters-and-lives

I know this is inconvenient but this knowledge is quite useful for future use. Thank you for your understanding. Have a wonderful day 🤗