Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Lost all my boosters. But I'm at the same level as before.

Hi I got a new phone 2 3 days ago I reinstalled candy crush using same email and Facebook account. Went back in I was still at the same level as before but all my boosters were gone.

I spent over a year playing and I even spent quite some money on the game. I'd appreciate having my boosters back and anything that I might of lost that I didnt notice yet.

I went from Samsung 7 to Samsung s10 if that helps

Accepted answers

firebombmarkus

@fearlessmojo You can fill in the support form but I am pretty sure you will get the same answer. Anyway, here is the link to support https://soporto.king.com/contact

Please note that once you fill in the support form you will receive an automated email. You need to reply to that message so they can reach you. Thank you for your understanding 😊

firebombmarkus

Hi @fearlessmojo and welcome to our adorable Community 😊 The boosters we collect are saved on our device's memory. This way we can reach them even if we are offline. Unfortunately, when you change the device or reinstall the game you will lose all the boosters. I understand how unpleasant it is cause the same happened. We don't recommend storing a lot of boosters, it's better to use them while playing. For now, there is no other solution but to use the boosters before transferring to a new device. Thank you for your understanding. Here are some tips on how to safeguard your boosters. Have a wonderful day 🤗

https://community.king.com/en/candy-crush-saga/discussion/177871/safeguarding-your-collected-boosters

All comments

firebombmarkus

@fearlessmojo You can fill in the support form but I am pretty sure you will get the same answer. Anyway, here is the link to support https://soporto.king.com/contact

Please note that once you fill in the support form you will receive an automated email. You need to reply to that message so they can reach you. Thank you for your understanding 😊

fearlessmojo

@firebombmarkus Is there any way I can escalate this?

firebombmarkus

Hi again @fearlessmojo I absolutely understand, but I can't do anything about it. I am just a volunteer helping people around. The only thing I can do is give you information so that's what I am doing 😊

fearlessmojo

Bruh.. a warning message or something would be nice. What about the money I spent on some of them. This is ridiculous. I cant even get some sort of compensation?

Looking thru the support forum I see that a lot of people have this problem. Thus you guys dont do a good job to warning us the customers of this issue. This is unacceptable.

firebombmarkus

https://community.king.com/en/candy-crush-saga/discussion/177871/safeguarding-your-collected-boosters

Sukanta_Biswas

hello @fearlessmojo

Through this messages, I welcome you to the king community. 😊

please remember 😎 for android, boosters saved directly to phone memory. so you can use them when you offline too. android boosters can not transfer or sync with server.

you can see here more details 👇️

https://community.king.com/en/candy-crush-saga/discussion/246121/i-purchased-received-boosters-and-or-lives-on-one-device-but-cannot-see-them-when-i-play-the-game-o#latest

fearlessmojo

Isn't this what this is for?

frankiemarie78

Contact customer service about restoring your purchases

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

firebombmarkus

https://community.king.com/en/candy-crush-saga/discussion/177871/safeguarding-your-collected-boosters

firebombmarkus

@fearlessmojo You can fill in the support form but I am pretty sure you will get the same answer. Anyway, here is the link to support https://soporto.king.com/contact

Please note that once you fill in the support form you will receive an automated email. You need to reply to that message so they can reach you. Thank you for your understanding 😊

All comments

frankiemarie78

Contact customer service about restoring your purchases

fearlessmojo

Isn't this what this is for?

Sukanta_Biswas

hello @fearlessmojo

Through this messages, I welcome you to the king community. 😊

please remember 😎 for android, boosters saved directly to phone memory. so you can use them when you offline too. android boosters can not transfer or sync with server.

you can see here more details 👇️

https://community.king.com/en/candy-crush-saga/discussion/246121/i-purchased-received-boosters-and-or-lives-on-one-device-but-cannot-see-them-when-i-play-the-game-o#latest

firebombmarkus

https://community.king.com/en/candy-crush-saga/discussion/177871/safeguarding-your-collected-boosters

fearlessmojo

Bruh.. a warning message or something would be nice. What about the money I spent on some of them. This is ridiculous. I cant even get some sort of compensation?

Looking thru the support forum I see that a lot of people have this problem. Thus you guys dont do a good job to warning us the customers of this issue. This is unacceptable.

firebombmarkus

fearlessmojo

@firebombmarkus Is there any way I can escalate this?

firebombmarkus

@fearlessmojo You can fill in the support form but I am pretty sure you will get the same answer. Anyway, here is the link to support https://soporto.king.com/contact

Please note that once you fill in the support form you will receive an automated email. You need to reply to that message so they can reach you. Thank you for your understanding 😊

Level 10054
Level 10054 is impossible to pass because the 4th required Dragon does not drop, I have used many booster and bombs and still have not cracked this level because the fourth and last required doesn't appear.
Changing age
I am restricted and playing candy crush lite version due to rules and regulations I do not know why ?
Payment
Sir me jab bhi payment karta hu mere game account me gold coin nhi aate
Got Booster Wheel Jackpot, But It Didn't Include the 15min UFO
I got the booster wheel spin jackpot today, and it looks like it's supposed to include everything that shows on the wheel. However, there was no 15 min unlimited UFO blaster (it showed it in the graphic showing you won the jackpot, but it was not in my boosters). Is this a known issue or just a one off glitch?
Inventory/Boosters Lost - (Edited by CM: Under investigation)!
My inventory disappeared overnight Hundreds of boosters lost Back to square one !! Any ideas why and how to retrieve ?? Gutted !!

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Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

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Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…