Problem

ani1991

Hello, 

I wanted to report a problem I am having while playing and this seems to be a right platform. 

So, there are some levels on which I buy boosters at the last point when I know I won’t be able to pass the level myself and only few or just one move is left.

I purchase the booster and a bag pops up saying I successfully bought it and how many gold I have, and it freezes there. It never goes back to the game where I can use the booster and pass the level. It freezes until I reopen the app. As a result, I loose a game which I would have won had I used the purchased booster. And I loose money as well because I was not able to use the booster for the reason I bought it. 

Today is the 4th time it happened to me in the last 2 weeks or so. 

This needs to be fixed because it is not fair to make me spend money on boosters and don’t let me use them.

Sukanta_Biswas

hello @ani1991

Through this messages, I welcome you to the king community 🙏

are you sure when you bought booster's, you had at least 1 move left ?

ani1991

Actually freezing happens when I am trying to purchase gold bars during the game. Today for example, I had about 10 moves left when I decided to purchase the lollipops. (Two days ago I had only 1 move left, when this happened). I did not have enough gold bars. When you press lollipop booster to purchase and you don’t have enough bars it takes you to the gold bar shop; there I purchased 15 bars for 1.99$. After I click on price, apple id verifies the purchase and then the writing pops up saying that I successfully purchased the bars, and when the writing disappears this is when the game freezes. It won’t continue game until you restart the app. I tried waiting but does not work.

And yes I am sure that I purchased the bars, because when I re-open the app I see that the bars are added to my ‘purse’.

Sukanta_Biswas

hello @ani1991

thank you for your feedback.🙏

I was sad to hear it. you can check some troubleshooting here 👇️

https://community.king.com/en/blog/discussion/234676/is-your-game-crashing-on-an-android-device

i hope your problem will solve. if not then reply here 😎