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Why can't I tag people on the community?

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Crimson_Dawn
Crimson_Dawn Posts: 2,741

When I see other people tag other users on the community, the user's name is a link to view their profile and people can see that they were mentioned. When I try to do it, it just asks like I typed out any other word.

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Answers

  • mercerik
    mercerik Posts: 3,617
    edited April 2019

    @Crimson_Dawn

    I just tagged you. Do you get a notification?

    To Tag someone, you'll have to type "@" before his/her name.

    Crimson_Dawn.jpg


  • Crimson_Dawn
    Crimson_Dawn Posts: 2,741

    Yes, I got a notification. The problem is when I try to tag other people. @mercerik.

  • mercerik
    mercerik Posts: 3,617
    edited April 2019

    @Crimson_Dawn

    When I type your username, a drop down menu opens since there are other usernames similar to yours. I click on your correct username and the whole thing is taken in Bold Letters as you see on top of my message in text. I have another Screen Shot to show you the dropdown menu on mine. Do you see this when you type my username? All you need to do is pick my correct username from the list. Try tagging me.

    Crimson_Dawn_2.jpg


  • Crimson_Dawn
    Crimson_Dawn Posts: 2,741

    I get the pop up, but it just says loading. @mercerik

  • mercerik
    mercerik Posts: 3,617
    edited April 2019

    @Crimson_Dawn

    Let's start over. Try to follow the sequence I have in the Screen Shot. Type @ followed by the first 3 letters of my username which is mer. Now do you see the exact pop-up or dropdown on your Screen? If you do, the next step is to click on the third username on the list. It should show @mercerik in Bold letters. If you run your mouse to it, it turns to green. When you click on it, it takes you to my Profile. Do you see that? If you see it exactly at it appears here, then you are ready to tag anyone in this Community.

    Hope this helps!


    Crimson_Dawn_3.jpg


  • Crimson_Dawn
    Crimson_Dawn Posts: 2,741

    I get the drop down, but it just keeps saying "loading" and no usernames pop up. Thanks anyway!

  • Crimson_Dawn
    Crimson_Dawn Posts: 2,741

    Can I ask one more thing? Can you tag Elsa for me. She might have some technical explanation for this.

  • mercerik
    mercerik Posts: 3,617

    @Crimson_Dawn

    OK, I will tag Elsa.

    @Elsa

    Crimson_Dawn needs your help.

  • mercerik
    mercerik Posts: 3,617
    edited April 2019

    @Crimson_Dawn

    I think your problem has something to do with Java Runtime Environment in connection with your browser. You mentioned the issue with Java in one of your postings. Were you able to resolve that?

  • _Elsa_
    _Elsa_ Posts: 37,704

    Hi guys, @mercerik is correct that once you type the name you should get the drop down box and then you have to click on the name. There shouldn't be a problem @Crimson_Dawn with the list loading. What browser are you using? Or are you on mobile? Clear out the history and try it again? I will be here off and on all day today.

Hey! Would you like to give us your opinion?