Jackpot issue.

ChrisSS

It happened again. I hit the jackpot but didn't receive it. It's interesting that the glitch only happens on the rare occasion that a jackpot is actually hit. I've attached screenshots.

Thank you in advance for your help.

Chris

firebombmarkus

Hi @ChrisSS and welcome to our adorable Community 😊 I am sorry this happened to you. I have never hit the jackpot, but I know some friends who actually did, so it is possible for sure. The situation you have happens sometimes, that's true, and it's great that you made screenshots and uploaded them. Thank you for doing so. I will tag our Community Manager @Cezdiamond and she will reach you as soon as she is available. Thank you for your understanding. Have a wonderful day 🤗

Cezdiamond

I am very sorry that this happened again, will add these goodies to your account :-) 

kikietjen

@Cezdiamond
Same here, i hit the jackpot but i didnt get anything but text "come back later with another spin" messages. I already have a great signal thought need help here... Ty for ur attention

ChrisSS

firebombmarkus and @Cezdiamond Thank you for all your help. I really appreciate it! Have a great evening! 

firebombmarkus

You are welcome 😊 @ChrisSS Keep crushing 🍭