Build-a-Bot loses all 5 parts after exiting game & "Dynamic Duo" stuck at "Searching for a buddy"

PhonePisko said:

Here it is again then...

@Cezdiamond @Jelly Jenny @Sukanta_Biswas @firebombmarkus @mercerik @pandasrdope @Elsa

*****
Here's a clue to the software engineers if they are reading these forums: (and if not, can someone escalate this bug report to the appropriate people?)

1. Downloaded and Installed Candy Crush Saga 1.149.0.4 on a completely different device - Android 9.0 Pie and also on Windows 10.
2. Logged in with my Candy Crush Saga email account credentials - Dynamic Duo bug appeared immediately!!!!!
3. Conclusion - Dynamic Duo bug linked to Candy Crush Saga server user account as it is transferred between different platforms to a brand new device that never had Candy Crush Saga installed!!!
4. Solution - we need a build in "TIME-OUT" or "RESET" for "Searching for a buddy..." in "Dynamic Duo" after game is closed and relaunched as it is right now stuck AD INFINITUM.
*****
Thank you.

That sounds like a wonderful idea to have a reset thing! Thanks for your well thought out message to us!

Jelly_Jenny

@PhonePisko Thank you for the feedback and details!

I can confirm that our Game Studio is looking into Dynamic Duo. Many thanks for your patience

Here it is again then...

@Cezdiamond @Jelly Jenny @Sukanta_Biswas @firebombmarkus @mercerik @pandasrdope @Elsa

*****
Here's a clue to the software engineers if they are reading these forums: (and if not, can someone escalate this bug report to the appropriate people?)

1. Downloaded and Installed Candy Crush Saga 1.149.0.4 on a completely different device - Android 9.0 Pie and also on Windows 10.
2. Logged in with my Candy Crush Saga email account credentials - Dynamic Duo bug appeared immediately!!!!!
3. Conclusion - Dynamic Duo bug linked to Candy Crush Saga server user account as it is transferred between different platforms to a brand new device that never had Candy Crush Saga installed!!!
4. Solution - we need a build in "TIME-OUT" or "RESET" for "Searching for a buddy..." in "Dynamic Duo" after game is closed and relaunched as it is right now stuck AD INFINITUM.
*****
Thank you.

I made a post, edited it and then it disappeared!?!

@Cezdiamond @Jelly Jenny @Sukanta_Biswas @firebombmarkus @mercerik @pandasrdope

"Dynamic Duo" stuck at searching for buddy is 1,000% a bug error in the game!!!

How do I know that? - It's been stuck at this screen for 3 months now... Updated to the latest iPad version 1.149.0 April 23rd, 2019 and no resolution!!

**********

Here's a clue to the software engineers if they are reading these forums: (and if not, can someone escalate this bug report to the appropriate people?)

1. Downloaded and Installed Candy Crush Saga 1.149.0.4 on two completely different devices - Android 9.0 Pie phone and also on Windows 10 PC computer.

2. Logged in with my Candy Crush Saga email account credentials - Dynamic Duo bug appeared immediately!!!!!

3. Conclusion - Dynamic Duo bug linked to Candy Crush Saga server user account as it is transferred between different platforms to the brand new devices that never had Candy Crush Saga installed!!!

4. Solution - we need a build in "TIME-OUT" or "RESET" for "Searching for a buddy..." in "Dynamic Duo" after game is closed and relaunched as it is right now stuck AD INFINITUM.

**********

Thank you kindly for addressing this bug report.

I already tagged @Cezdiamond who is the community manager and @Jelly Jenny who is the community moderator in another message. I am also showing the same thing.

Image: https://us.v-cdn.net/6030983/uploads/editor/4o/u16vhgs6fz14.png

Elsa said:

Hey guys, I just opened my Apple app store and the latest version was released on April 23. So it should now be 1.149 version.

@Elsa Hey Elsa my game is already the most recent version but the glitch is still there

mercerik said:

pandasrdope said:

mercerik said:

@Sukanta_Biswas @firebombmarkus

You should take a look @PhonePisko issues on iOS iPad App. This bug should be reported.

@mercerik My dynamic duo is also stuck at the looking for a buddy screen what should I do

@p@pandasrdope

Once in a while my Dynamic Duo gets stuck on Loading but it goes back to normal when the App is restarted.

If the answer to the questions below are YES, proceed to the Option below the Questions.
If not, let me know.

Is this the only issue you have with iOS CCS App?

Are your Apps set to Automatically Update in the iOS Settings?

Let's try a safer Option first! I want you to fully Turn-Off your iPad where you are asked to swipe on the Screen to turn-off. Wait 60 seconds, then turn it on. If the problem persists, I will give you a Second Option.

Thanks!

@mercerik Hi I tried everything already and it still doesn’t work

pandasrdope said:

mercerik said:

@Sukanta_Biswas @firebombmarkus

You should take a look @PhonePisko issues on iOS iPad App. This bug should be reported.

@mercerik My dynamic duo is also stuck at the looking for a buddy screen what should I do

@pandasrdope

Once in a while my Dynamic Duo gets stuck on Loading but it goes back to normal when the App is restarted.

If the answer to the questions below are YES, proceed to the Option below the Questions.
If not, let me know.

Is this the only issue you have with iOS CCS App?

Are your Apps set to Automatically Update in the iOS Settings?

Let's try a safer Option first! I want you to fully Turn-Off your iPad where you are asked to swipe on the Screen to turn-off. Wait 60 seconds, then turn it on. If the problem persists, I will give you a Second Option.

Thanks!

Sukanta_Biswas said:

hello @pandasrdope
Remember, these event are not always there. These stages come in gradually. If you're in the testing group, you'll get it back again. Take a little patience

How long does it usually take? Isn’t it a glitch?

hello @pandasrdope
Remember, these event are not always there. These stages come in gradually. If you're in the testing group, you'll get it back again. Take a little patience

Hey guys, I just opened my Apple app store and the latest version was released on April 23. So it should now be 1.149 version.

Image: https://us.v-cdn.net/6030983/uploads/editor/yn/txzssjzxpy44.jpg

Sukanta_Biswas said:

yes @mercerik android version & i -tune version different
and game size too

@Sukanta_Biswas
My dynamic duo is also stuck at the finding a buddy screen, what should I do

mercerik said:

@Sukanta_Biswas @firebombmarkus

You should take a look @PhonePisko issues on iOS iPad App. This bug should be reported.

@mercerik My dynamic duo is also stuck at the looking for a buddy screen what should I do

@PhonePisko

Can you make sure your iPad is set to Automatic Update in Settings so your version is always current or updated?

yes @mercerik android version & i -tune version different
and game size too

PhonePisko said:

@Sukanta_Biswas

Thanks for jumping in on this. iTunes Store still showing 1.147.0

yes your version was updated. don't sad for dynamic duo, When allocated for you, you will surely find it

Your game was not problem, it's a was technical problem that already resolved.
i hope you understand
Feel free to contact us again if you have any troubles or questions

@Sukanta_Biswas

Here is the the link to the Version Update History on iTunes: https://itunes.apple.com/us/app/candy-crush-saga/id553834731?mt=8

It looks like iTune.Apple.com's latest update is version 1.147.0 dated March 25, 2019. This should be reported to King too because Apple iTunes doesn't have the version 1.148.0.4 dated April 4, 2019 showing on your ScreenShot.

hello @PhonePisko
Sorry for your problem. From some day build a bot had some problem but for now problem is resolve. Not only you, many players have encountered this problem. Complete the build a boat by playing new levels, it will be safe, until you lose a new level.
Dynamic duo are now in test mode. Maybe you are not in the test mode for now so it's not active anymore.
update your app and see what waiting for you.
i am waiting for your feedback
thank you

https://itunes.apple.com/us/app/candy-crush-saga/id553834731#?platform=ipad

@Sukanta_Biswas

Thanks for jumping in on this. iTunes Store still showing 1.147.0

I will update the game as soon as it becomes available!!

Welcome! 👋

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Accepted answers

All comments

@PhonePisko

Yes, you are right, you have the Current iOS version of Candy Crush Saga.

1. Regarding Build-A-Bot Challenge, when you said exiting the game, did you exit after losing the level or did you exit before the level ended hoping it would not count as a loss?

2. The Dynamic Duo
I was disappointed with my Old Partner because whoever it was did not contribute anything to complete our mission. I was playing for two in order to get the rewards. I finally got sick and tired of it so I decided to change my partner on April 7. I didn't realize, I guess I didn't pay attention to it, that when you change partner, your progress on Dynamic Duo is erased so that was the first disappointment for me. After my partner change, the Dynamic Duo had an issue of Never Ending Loading just like yours. It finally came back yesterday so I played harder to recover. Unfortunately, my new partner is the same as the first one. Now that my levels are really extremely difficult and impossible to beat, my partner is making it harder for me to get Boosters, dragging me down to the mud with her. All the work that I I did was flushed down the toilet.

Original Partner

Image: https://us.v-cdn.net/6030983/uploads/editor/aa/gw3pjg5t8006.jpg

Partner Change - Progress on Dynamic Duo Erased

Image: https://us.v-cdn.net/6030983/uploads/editor/vy/97doyt4d3mx5.jpg

Result of the Partner Change

Mission Failed - Partner Didn't Help Complete the Mission

@mercerik

Thank you for your reply.

1. I should've added more information about the Build-a-Bot losing multiple parts at once bug. It executes in multiple scenarios so far:

1.1 Exiting the game after successfully passing a level;

1.2 While still playing a level;

1.3 After failing to pass a level (which takes only one part of the Bot until another level is failed which then takes a second part of the Bot etc.)

2. "Dynamic Duo" screenshot with second bug attached:

Image: https://us.v-cdn.net/6030983/uploads/editor/mw/5p74ggae2vjo.png

@Sukanta_Biswas @firebombmarkus

You should take a look @PhonePisko issues on iOS iPad App. This bug should be reported.

Thank you @mercerik for tag me
Hello @PhonePisko I see your app not updated. Last update version released on April 4 2019, you can check on picture current version 1.148.0.4
After update send me feedback

@mercerik

Thank you again for your reply. I will report with more information should I experience anything I failed to mention so far in Build-a-Bot bug #1. Bug #2 is 100% established since it's been at "Searching for a buddy..." for over a month without the option to tap on anything under "Dynamic Duo".

https://itunes.apple.com/us/app/candy-crush-saga/id553834731#?platform=ipad

@Sukanta_Biswas

Thanks for jumping in on this. iTunes Store still showing 1.147.0

I will update the game as soon as it becomes available!!

PhonePisko said:

@Sukanta_Biswas

Thanks for jumping in on this. iTunes Store still showing 1.147.0

yes your version was updated. don't sad for dynamic duo, When allocated for you, you will surely find it

Your game was not problem, it's a was technical problem that already resolved.
i hope you understand
Feel free to contact us again if you have any troubles or questions

yes @mercerik android version & i -tune version different
and game size too

@PhonePisko

Can you make sure your iPad is set to Automatic Update in Settings so your version is always current or updated?

mercerik said:

@Sukanta_Biswas @firebombmarkus

You should take a look @PhonePisko issues on iOS iPad App. This bug should be reported.

@mercerik My dynamic duo is also stuck at the looking for a buddy screen what should I do

Sukanta_Biswas said:

yes @mercerik android version & i -tune version different
and game size too

@Sukanta_Biswas
My dynamic duo is also stuck at the finding a buddy screen, what should I do

Hey guys, I just opened my Apple app store and the latest version was released on April 23. So it should now be 1.149 version.

hello @pandasrdope
Remember, these event are not always there. These stages come in gradually. If you're in the testing group, you'll get it back again. Take a little patience

Sukanta_Biswas said:

hello @pandasrdope
Remember, these event are not always there. These stages come in gradually. If you're in the testing group, you'll get it back again. Take a little patience

How long does it usually take? Isn’t it a glitch?

pandasrdope said:

mercerik said:

@Sukanta_Biswas @firebombmarkus

You should take a look @PhonePisko issues on iOS iPad App. This bug should be reported.

@mercerik My dynamic duo is also stuck at the looking for a buddy screen what should I do

@pandasrdope

Once in a while my Dynamic Duo gets stuck on Loading but it goes back to normal when the App is restarted.

If the answer to the questions below are YES, proceed to the Option below the Questions.
If not, let me know.

Is this the only issue you have with iOS CCS App?

Are your Apps set to Automatically Update in the iOS Settings?

mercerik said:

pandasrdope said:

mercerik said:

@Sukanta_Biswas @firebombmarkus

You should take a look @PhonePisko issues on iOS iPad App. This bug should be reported.

@mercerik My dynamic duo is also stuck at the looking for a buddy screen what should I do

@p@pandasrdope

Once in a while my Dynamic Duo gets stuck on Loading but it goes back to normal when the App is restarted.

If the answer to the questions below are YES, proceed to the Option below the Questions.
If not, let me know.

Is this the only issue you have with iOS CCS App?

Are your Apps set to Automatically Update in the iOS Settings?

Let's try a safer Option first! I want you to fully Turn-Off your iPad where you are asked to swipe on the Screen to turn-off. Wait 60 seconds, then turn it on. If the problem persists, I will give you a Second Option.

Thanks!

@mercerik Hi I tried everything already and it still doesn’t work

Elsa said:

Hey guys, I just opened my Apple app store and the latest version was released on April 23. So it should now be 1.149 version.

@Elsa Hey Elsa my game is already the most recent version but the glitch is still there