Lost boosters and contest winning due to glitch in 4587

nanoose

I won the contest and have 6 hrs of free bombs and striped, 4587 had a glitch and you state here to remove and reinstall the app which I did. Then I find all my booster balance and the contest winnings are gone from my tablet.

ginger2013

Lost all my boosters on level 3850

nanoose

I lost them from reinstalling the app because of the glitch.

_Elsa_

Hi @nanoose and @ginger2013,

Please note that the boosters are saved to your device and not the game data, so you can use them when offline too. This does mean that any updates, crashes or device changes can cause these items to be lost. For this reason, we do not recommend storing too many of the won boosters as these can indeed be lost unlike Gold Bars.  You can read more about this here:  https://community.king.com/en/candy-crush-saga/discussion/177871/safeguarding-your-collected-boosters