Glitching on level 4587

Perdiar

This level glitched, the liquorice just kept falling and I had to exit the game losing my booster bot progress :-(.

mercerik

@Perdiar

Hello! Welcome to King Community!

What device are you playing on? Do you know if your App Version is current or updated? 

Perdiar

Hi, Samsung s9, all up to date. I exited, replayed and had no issues, but I lost my booster which is frustrating!

mercerik

@Perdiar

Can you give me your Update Version ID and Date it was created? These will help.

Perdiar

Where can I find that info?

Perdiar

I found it, apologies!

mercerik

@Perdiar

Thanks for the information. Now let me tag my friends here who can confirm if your version is the latest update. Hang-in there!

mercerik

@Sukanta_Biswas @firebombmarkus

Please check this out! @Perdiar needs your help in resolving his issues.

Thanks!

Sukanta_Biswas

thank you @mercerik for tag me
hello @Perdiar

i seen all comments here and i not need ask you more 
sometime android game crashing for that we can facing this type problem, and you had lost your boosters already.
sorry for this happening. please check this  

• Close all the other apps running in background.

• Restart your device, leave it for at least 10 seconds,

• Make sure you have a minimum of 2 GB of free space on your device.
If same problem then check some troubleshooting here
https://community.king.com/en/blog/discussion/234676/is-your-game-crashing-on-an-android-device

After finish this, open game again and send me feedback 

keyser_soze

This same level did this to me in the W10 version. It got caught in a loop. I left it on and went to the gym. When I got back later it was still going so I closed it and started over. Lots the top level of my bot but passed it on the next try.

mercerik

@keyser_soze

Are all your Windows 10 Apps set on Automatic Update?