@stormz - the only people who could do that are the community managers or possible the community moderator. For CCS it's @Cezdiamond and the moderator is @Jelly Jenny . However, they usually like a screen shot if at all possible to show the problem and if they can they try to help.
Hello @stormz and welcome to our wonderful Community - I hope you stick around!
As this is regarding your player account transactions I have sent you a private message with further details. You will find your inbox from the top right corner.
To bulk up your Gold Bar reserves I also recommend taking part in our super fun competition here