Episode race is not working. Is anyone else having this problem?

_Elsa_

I played it yesterday but forgot to check if I got any gold bars.  So I have no clue if I got any gold bars.  If all else fails, then the last resort is to uninstall and reinstall as long as you are aware that you will lose all boosters.

bearwithme

@Elsa @Amrussell - I played and won the first episode race yesterday and got the 5 gold bars.  I will probably lose the second one because I am waiting to complete the sticker challenge (just got the second sticker this morning).

Amrussell

@bearwithme I started the game from the beginning and had almost 4000 levels. Worked for me, no problems at all. Ever since I started again, at the beginning of each race 3 players are already at the end. 

bearwithme

@Amrussell - definitely sounds like a glitch.  When you start your race - all 5 of you should be at the beginning but once you start the episode - then the other players start to move.

Amrussell

@bearwithme exactly lol

bearwithme

@Amrussell - well I hope someone can help you out.  Maybe it will clear itself.  I had a glitch where the daily sugar drop collection didn't go back to zero and kept adding on the the end (so it was at over 200) and it finally cleared itself.  Of course (it was on a tablet) I did both a soft boot and hard booted the device, however initially that didn't correct the problem, but a day or two later it was back to normal.

Amrussell

@bearwithme I tried contacting customer support again and can't even send a email now lol I give up. This has been going on for almost 5 day's. I was talking to customer support as soon as the game was reinstalled by them and she gave me 5 gold bars instead of the 25 and said not to worry about it. She also made a mistake and said she reset another game I play nit this one. Took almost 24 hours to get a reply stating she reset the correct game, omg! Lol

bearwithme

@Amrussell - when they reset your game - did you lose all your boosters?

_Elsa_

bearwithme said:

@Elsa @Amrussell - I played and won the first episode race yesterday and got the 5 gold bars.  I will probably lose the second one because I am waiting to complete the sticker challenge (just got the second sticker this morning).

I only got it for the first 15 levels.  When the 2nd 15 levels started it was gone!

Amrussell

bearwithme said:

@Amrussell - when they reset your game - did you lose all your boosters?

@bearwithme of course! Lol