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Key wasn’t picked up when passing the level
Answers
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Hello @shesallthat, Hearty Welcome to the Candy Crush section of our friendly King Community
That is really weird!! I am assuming you are playing on a mobile device as this feature is not available on PC!! At present, all the Community Team members are out of office and will be back only on Monday. I will inform them about the issue in your game.
Try closing all the Apps that are open, then shut down the device and restart it. Few glitches like this will be cleared with this simple step. If it did not, please try these below trouble shooters too....
1) For iOS device ---> https://community.king.com/en/blog/discussion/246638/is-your-game-crashing-on-an-ios-device
2) For Android ---> https://community.king.com/en/blog/discussion/234676/is-your-game-crashing-on-an-android-device
** Please do not try "deleting and reinstall the App". If you do so, you will be loosing all your stored up boosters and the King team won't be reimbursing them. Please post back if there are any improvements or updates with the glitch till Monday!
Thank you & have a great day/evening!
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