Game has taken me down levels

hunda2

My game has recently dropped me from level 1255 to level 452 and every time I go back into the game it puts me at 452. It moves me up when I play from 1255 to 1256  but does not show me on the weekly race board as having won any games.......HELP!! 

sharonsharp1958

My game is gone this is sharonsharp.  HELP

bearwithme

First of all I want to welcome you both to our wonderful community.  @hunda2 - first of all I hope you are playing either thru FB or King so your progress is saved.  What platform are you playing on - PC or mobile (Android or IOS)?  Are you by any chance playing on more than one device?  I had a problem syncing between devices (I play sometimes on more than one) and also one was synced thru FB and the other thru King.  The more info, the better I (or someone here) can help you.

@sharonsharp1958 - are you talking about Candy Crush Saga?  When you say it is gone - do you mean all your progress has disappeared?
For both of you - Here is a thread with information from the community manager about if you lose your levels:
https://community.king.com/en/candy-crush-saga/discussion/251570/have-you-lost-your-levels-a-guide-on-how-to-keep-your-game-saved-please-read-before-posting#latest

Please let me know if you still have problems so we can get it resolved.