missing sugar drops

louli

hello all supporteam
After reviewing all your reply about the missing sugar drops i found that  you : THE DEVELOPER TEAM  are confused on what happening
 or they do not know how to fix it'.  sometimes
it is because the update sometimes it is the  HTML another time it is a test.
Will you please fix this issue?? it is either everyone all the players have sugar drops or no one have it 

Sukanta_Biswas

Hello louli

I just wanted to drop you a quick message to say thank you for joining the King community forum 🙏🏻

The Sugar Drop event is now under the Test Group. Sugar drop event instead has given them some new offers for testing.
For know more about it read here https://community.king.com/en/candy-crush-saga/discussion/255966/updates-to-sugar-drops/p1
Have a good day 

louli

Sukanta_Biswas said:

Hello louli

I just wanted to drop you a quick message to say thank you for joining the King community forum 🙏🏻

The Sugar Drop event is now under the Test Group. Sugar drop event instead has given them some new offers for testing.
For know more about it read here https://community.king.com/en/candy-crush-saga/discussion/255966/updates-to-sugar-drops/p1
Have a good day 

it seems you did not read my message carefully

Jelly_Jenny

Hi @louli

There was an issue with Sugar Drops not working in the past. Players were not receiving their rewards or the counter was not working. These issues should now be behind us.

Currently there is a group of players that do not have Sugar Drops feature at all which is the thread Sukanta was referring to. Sounds like you are missing the feature completely? If you are, there's a fair chance that you are in this test group.