I've spent 5 dollars on gold bars to climb the beanstalk but never got a free climb. Is that right?

kaostheorikaostheori Posts: 3
edited May 16 in Support

Answers

  • Jelly JennyJelly Jenny Posts: 1,532 Community Moderator
    Hi @kaostheori and welcome to Community :waving:

    I'm going to point you to this thread here as it has been helping other players. :+1:



    Diamond Diaries Saga competition: Do you have a brilliant memory? Win Gold Bars here!
    Candy Crush Saga competition: Match the Candy character with their name and win Gold Bars here! 
  • kaostheorikaostheori Posts: 3
    How is that thread going to help me? You mean the keep checking back generic response? Been doing that and nothing and it's still saying the same thing
  • michellewmichellew Posts: 3
  • michellewmichellew Posts: 3
    I’ve had the same thing but now it’s gone so I never got a chance to climb. That’s not fair? 
  • Jelly JennyJelly Jenny Posts: 1,532 Community Moderator
    Our game team is working on the Beanstalk feature! Many thanks for your patience.

    In the meantime you might actually get a chance to climb for free if you check in on your game from time to time. That is why I pointed you to this thread.  

    Diamond Diaries Saga competition: Do you have a brilliant memory? Win Gold Bars here!
    Candy Crush Saga competition: Match the Candy character with their name and win Gold Bars here! 
  • michellewmichellew Posts: 3
    Mine still isn’t working. Popped up today, I clicked on it and it says come back for a free spin. Wants me to pay 10 gold bars to play now. I haven’t gotten a chance to play the last two times. 
  • Jelly JennyJelly Jenny Posts: 1,532 Community Moderator
    Hi @michellew :) and welcome to our Community!

    We've noticed that couple of things that can disturb the timer in the free climb:

    First of all please make sure that you have a strong internet connection so your game's timer isn't losing connection to our servers. Secondly note that if you have changed the clock in your device, it may disturb the timer on the Beanstalk. 

    But regardless hopefully it will run smoother on the next game app update. Apologies for the inconvenience caused. 


    Diamond Diaries Saga competition: Do you have a brilliant memory? Win Gold Bars here!
    Candy Crush Saga competition: Match the Candy character with their name and win Gold Bars here! 
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