Problems with screen turning black

jeanjalon

Playing candy crush saga last week part of the screen was turning black it may be the booster icons or the score panel but I then stopped getting any rewards. I am playing on an iPad Pro iOS 12.3 someone suggested I may not have enough memory but I still have 39mb It appeared to correct itself for a few games but i am now having the same problem.

PummyRaj

Hello @jeanjalon, Hearty Welcome to the Candy Friends section of our friendly King Community

Very sorry to hear about the issue with the game on your device!!  39mb is NOT enough space for the Memory... it should be at least 2 GB for the games or any Apps to work properly

Please try these troubleshooters for your iOS device --  https://community.king.com/en/blog/discussion/246638/is-your-game-crashing-on-an-ios-device

Let us know how it went... to post back, please tap on "Type your Comment" box located below

Thank you for posting in the Community!  Have a nice day/evening!

P.S:  This section belongs to Candy Friends game.... next time, please make sure to post in Candy Crush section!  Thanks!

jeanjalon

Sorry my mistake should have been 36 go 

PummyRaj

Hello again @jeanjalon, looks like typo again.... I am guessing it is 36 GB!!!  Then, it should be more than enough

Did you get a chance to try the trouble-shooters from the Link I have inserted above?  If not, please do try and they should help a bit!!  If not, please come back and post

Thank you and have a nice day!

jeanjalon

All this is ok so I don’t understand what else I can do

PummyRaj

Can you please post a screen shot of the problem (the black screen)?