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What's going on in level 4846

Mim_
Mim_ Posts: 637
in Support
I open the game and it says OOPS!. I haven't even done anything and if it doesn't do that, then I am at a loss as how to play it. It's ridiculous. I think it says oops! when you start with licorice allsorts. No video to show you either.
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Answers

  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,928
    Hello @Mim_
    You using an old version. Update your app first. this problem already solved  :)
    Check current updated version 1.1510.1.0
  • Mim_
    Mim_ Posts: 637
    I have no idea how to do that on my Lap Top
  • Mim_
    Mim_ Posts: 637
    Or my PC

  • Mim_
    Mim_ Posts: 637
    I play through my king account not face book

  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,928
    @Mim_
    Open Microsoft store > Click three dot's > Download & updates > Candy Crush Saga > Update
    Follow picture below.


    You can update by click this link https://www.microsoft.com/store/productId/9NBLGGH18846
  • Mim_
    Mim_ Posts: 637
    I'll try it thank you
  • Mim_
    Mim_ Posts: 637
    I have done this and I have have the updated version. So now what?So
  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,928
    @Mim_

  • Mim_
    Mim_ Posts: 637
    This is frustrating now. I don't know why you sent me that. I have checked my PC Laptop and Android. I had the new versioon May 21st. I am up to date yet I cannot play the level. Who can I ask to find the answer I need. I have done everything you have asked
  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,928
    @Mim_
    yes your app was updated. now restart your laptop and try to play.

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