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Candy Crush Saga

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Bonus gold bars

tajp

When I purchase gold bars a window pops up saying I earned x amount of bonus bars. I have never received any. Nothing extra shows up in the balance.

To ask your Question:

Accepted answers

tajp

Yes, the bag appears.

All comments

Jelly_Jenny

tajp said:

It doesn't matter. The extra gold bars are never awarded. I have the same number of gold bars after purchase if I use the purchased gold bars for something. Even if I don't, if I started with 5 gold bars, bought 10, was awarded 2, I still end up with 15, not 17.

I've sent you a message regarding your end of episode rewards. Check your inbox

tajp

It doesn't matter. The extra gold bars are never awarded. I have the same number of gold bars after purchase if I use the purchased gold bars for something. Even if I don't, if I started with 5 gold bars, bought 10, was awarded 2, I still end up with 15, not 17.

Jelly_Jenny

The bag is for the end of episode rewards. This means you won't get the bonus Gold Bars immediately but after your episode is finished.

tajp

Yes, the bag appears.

Jelly_Jenny

@LaurelM But when it says you'll get 40 bonus Gold Bars, does the pink bag appear?

LaurelM

the problem isn't at the end of the episode, it is when I buy gold bars, and it says I'll get 40 bonus bars but I never do. End of the episode thing works ok

tajp

Trying to find my game ID is futile. I went to the pink button and there is no Facebook logout button on the menu.

Jelly_Jenny

Hi @tajp @CLK68 @Deborah_Eizinger

You're having trouble with the end of episode reward which is the pink bag?

Image: https://us.v-cdn.net/6030983/uploads/editor/mi/7524pjdckzuh.png

To make sure - like the name suggests, this reward is given at the end of the episode. Are you not getting the reward once you have finished the next episode?

Sukanta_Biswas

LaurelM said:

Same problem. I buy 500 gold coins and it says I get 25 or sometimes 40 bonus and they never ever show up

We are sorry for this incident. But do not worry. @Jelly Jenny could communicate with you and tell you what was wrong.

However, She will want your game id to be tested. Find out how to get your game id https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest

LaurelM

Same problem. I buy 500 gold coins and it says I get 25 or sometimes 40 bonus and they never ever show up

Deborah_Eizinger

Why did the piggy bank disappear?

tajp

They wanted me to take a screen shot of the problem. That is impossible to do since I purchased 10 tokens and it says I earn 1,2.3, or however many extra tokens. The extra tokens never appear so all my screen shot would be is of my total tokens. Doesn't show the problem.

CKL68

Having the same problem.

Sukanta_Biswas

Hello tajp
I just wanted to drop you a quick message to say thank you for joining the King community forum 🙏🏻

Please provide as much information as we can for this issue as well as a screenshot or video and I will happy to help look into it. For instructions on how to take a screenshot please visit here https://www.take-a-screenshot.org/

Accepted answers

tajp

Yes, the bag appears.

All comments

Sukanta_Biswas

CKL68

Having the same problem.

tajp

Deborah_Eizinger

Why did the piggy bank disappear?

LaurelM

Same problem. I buy 500 gold coins and it says I get 25 or sometimes 40 bonus and they never ever show up

Sukanta_Biswas

LaurelM said:

Same problem. I buy 500 gold coins and it says I get 25 or sometimes 40 bonus and they never ever show up

We are sorry for this incident. But do not worry. @Jelly Jenny could communicate with you and tell you what was wrong.

However, She will want your game id to be tested. Find out how to get your game id https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest

Jelly_Jenny

Hi @tajp @CLK68 @Deborah_Eizinger

You're having trouble with the end of episode reward which is the pink bag?

To make sure - like the name suggests, this reward is given at the end of the episode. Are you not getting the reward once you have finished the next episode?

tajp

Trying to find my game ID is futile. I went to the pink button and there is no Facebook logout button on the menu.

LaurelM

the problem isn't at the end of the episode, it is when I buy gold bars, and it says I'll get 40 bonus bars but I never do. End of the episode thing works ok

Jelly_Jenny

@LaurelM But when it says you'll get 40 bonus Gold Bars, does the pink bag appear?

tajp

Yes, the bag appears.

Jelly_Jenny

The bag is for the end of episode rewards. This means you won't get the bonus Gold Bars immediately but after your episode is finished.

tajp

Jelly_Jenny

tajp said:

It doesn't matter. The extra gold bars are never awarded. I have the same number of gold bars after purchase if I use the purchased gold bars for something. Even if I don't, if I started with 5 gold bars, bought 10, was awarded 2, I still end up with 15, not 17.

I've sent you a message regarding your end of episode rewards. Check your inbox

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