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Candy Crush Down?

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celcay
celcay Posts: 3 Newbie
in Support
Is Candy Crush down on IPhone? I can open the app but can’t access any level...
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Answers

  • mercerik
    mercerik Posts: 3,617 Legend
    edited June 2019
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    celcay said:
    Is Candy Crush down on IPhone? I can open the app but can’t access any level...
    @celcay

    Hi there! Welcome to the Community!

    I am currently playing on my iPhone 6+. Candy Crush is up and running! 

    Can you try to completely Turn-Off your iPhone by pressing the Power Button and use the slider to completely shut it down? Wait for 2 minutes and turn it on.

    Let me know if it comes back!

    Thanks!
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  • celcay
    celcay Posts: 3 Newbie
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    Hello, 
    i did and it did not work. I have an iPhone XR...thank you so much for your help
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  • mercerik
    mercerik Posts: 3,617 Legend
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    celcay said:
    Hello, 
    i did and it did not work. I have an iPhone XR...thank you so much for your help
    @celcay

    How long have you had iPhone Xr? Did you set the Automatic Update on Settings when you first got it? If you did, did you notice when the last Update was?

    Please let me know!

    Thanks!
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  • celcay
    celcay Posts: 3 Newbie
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    Good morning,
    no I did not activate the automatic update. Should I update my phone?
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