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It is possible to recover my progress without a facebook account?
Hi everyone!
I used to play candy crush saga in my smartphone and used to save my progress on my facebook account but a few months ago I decided to disable my profile on facebook. I kept playing and now I need to change smarphone, but I do not know if there is a way to change my smartphone and recover my progress in the game without the Facebook. Can you help me guys? There is a way to do this?
Answers
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Hello, @cacau1992! The short answer is- Yes, you can! You can create a Kingdom account! You'll probably need to open your game and log in through your Facebook account if you're not already because if you're not, the Kingdom account won't sync to your current level. If you don't know how to create a Kingdom account, here's a link to a thread that will tell you how. I hope I've answered your question! Have a great day!
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Welcome
A connection to a Kingdom or Facebook account is required to save the game to a server. If you want to deactivate your Facebook account, you must sync Kingdom with your Facebook account before deactivating your Facebook account. Once the sync process is complete, the Facebook game progress will be synced to the Kingdom account and then you can deactivate the Facebook account and play the game through the Kingdom.
How to complete the sync process is discussed in detail in the link below.
For further assistance, please feel free to write back to us. We'll be happy to assist you.
Thank you.
