Candy Crush Soda Saga: Refund claim for an in-game purchase

bhengchard07

To whom it may concern,

I would like to make a refund for an in-game purchase on Candy Crush Soda Saga called "Juicy offer" last 6/22/2019 worth 449 Philippines Pesos. My mother-in-law who was playing the game during that time accidentally made the purchase.

Please let me know what information is needed to process the refund of the amount stated above.

Hoping to hear from you soon.

Thank you and have a nice day!

firebombmarkus

Hi @bhengchard07 and welcome to our adorable Community 😊 I am sorry this happened to you. Please follow the link below and you will see several options what to do when your purchase goes wrong including the refund option.

https://community.king.com/en/candy-crush-saga/discussion/246195/did-something-go-wrong-with-your-purchase

I hope this will help you. Let me know if you need assistance. Have a wonderful day 🤗

Sassylove53

I'm Requesting a Refund for a ACHIEVEMENT OFFER THAT I never Received and you Charged $9.99 To My Credit Card and I Sent You The Screenshot That You Asked for Also I Sent You The Transaction Details GPA ID: AND THE TICKET NUMBER 8200962. SO CAN YOU PLEASE CREDIT CARD REFUND BACK TO MY CREDIT MY ACCOUNT$9.99 THAT YOU CHARGED TO MY CREDIT CARD PLEASE.

_Elsa_

Hi @bhengchard07 and @Sassylove53 welcome to our community.  We cannot handle purchases here as payment issues involve sensitive data and require personalized support we do not support these queries in the community. Please follow the link that @firebombmarkus posted above and they will handle it for both of you.

I would also like to take a moment to offer both you a message for all newbies to learn more about our community which you can find here.  We always run contests so be sure to do them for a chance to win gold bars.