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I lost lots of level progress
Rodney3811
Posts: 5
Level 1
I lost lots of level progress. I was between 2600 and 2800 and now I am back to 1570? I logged in using the app on my android phone as I usually do. When I closed it and opened it again I was at 1570. Now at home on my PC I am at 1570. How can this be corrected. I am not going through all that again just for the fun of it....
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Comments
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Just noticed that there are 2 of me on the charts... Could this be the issue?
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Hello @Rodney3811 😊
We would like to welcome you to the king community. Thank you so much for being willing to joining 👏
The problem may be for slow internet. And maybe your Avatar has been stuck. Check out some of the following troubleshooting👇
Check your app update
Log out game from both id ( facebook + kingdom ) > Restart your device > Log in again.
If the problem is not solved then see your game id here https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest
Then click on the link, and contact on King Care https://soporto.king.com/contact
Of course, the tropic and sub tropic will be filled correctly 😎
Have a good day✔
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