My spin wheel does not have a stop button.

principessafrancesca

The stop button disappeared on my spin wheel for the last few days. Any idea why and how to get it back? 

firebombmarkus

Thanks for posting the screenshot @principessafrancesca I will post some troubleshooting steps for you to try.

https://community.king.com/en/blog/discussion/246638/is-your-game-crashing-on-an-ios-device

Please try all of these steps and let me know if they help you. Note that the last resort is always reinstalling the game but if you do so you will lose all the boosters.

principessafrancesca

Hello firebombmarkus,
The first set of instructions did not work. In the end, I had to reinstall the Candy Crush app. I did not lose anything however! Thank you for your help! 

firebombmarkus

Hi @principessafrancesca and welcome to our adorable Community 😊 Can you please tell me which device and OS are you using for playing this game? It would be great if you could make a screenshot so I can see what exactly is happening. Thank you.

principessafrancesca

Hello firebombmarkus,
Thanks for your response! I am using iOS 12.3.1. Attached is what I see. I tried connecting to Facebook keep getting a message stating that I cannot access the kingdom. I’m also having password issues. Candy Crush does not recognize my password, even after I went through the steps of changing it! 
Attached is a photo.

firebombmarkus

Thanks for posting the screenshot @principessafrancesca I will post some troubleshooting steps for you to try.

https://community.king.com/en/blog/discussion/246638/is-your-game-crashing-on-an-ios-device

Please try all of these steps and let me know if they help you. Note that the last resort is always reinstalling the game but if you do so you will lose all the boosters.

principessafrancesca

Hello firebombmarkus,
The first set of instructions did not work. In the end, I had to reinstall the Candy Crush app. I did not lose anything however! Thank you for your help!