Item lost

yahsunc

i signed in candy crush with my Facebook account, but all my items are gone after re-install. How should I do to get them back

Jelly_Jenny

Hi @yahsunc

Unfortunately if you reinstall your game app, it's likely that you lose your boosters. This is because boosters are saved locally in your device.  You will find more details about safeguarding your boosters here.  

We recommend using your free items as you go so you get the most use out of them but if you lost any purchased boosters, our Player Relations Team will be able to return them to you through here.    

_Elsa_

Hi @yahsunc, welcome to our community.  To add to what our community moderator wrote, I would also like to take a moment to offer you a message for all newbies to learn more about our community which you can find here.  We always run contests so be sure to do them for a chance to win gold bars.