How can i retrieve my level progress?

Question

Hey, I've been playing candy crush for a few years now and I'm currently on level 1350. (maybe a bit higher) I also just tried to connect the game to facebook and when I managed to connect it started a whole new account for me making me start from the very beginning. I also had a King account prior to this one but I can't get the login correct, therefore I don't know how to retrieve my current account/level progress. Is there any way that I could retrieve my original account back, and is there any way that I could connect to facebook without it setting up a whole new account for me?

kiara_wael · Answer

https://community.king.com/en/candy-crush-saga/discussion/comment/2163134#Comment_2163134

Hi and Welcome to the King Community

If you suddenly are back to level 1 or the game has been lost, check HERE how to get it restored. Please post in new tread since this from 2019 . Thank you

AbigailDalyop123 · Answer

How can I retrieve my candy crush progress from Facebook?

firebombmarkus · Answer

Hi @magdalenadurmo and welcome to our adorable Community 😊 I am sorry this is happening to you. I will ask you to fill in the support form here.

https://soporto.king.com/contact

Make sure you are choosing the correct topic (Problems with my game) and subtopic (Game didn't save). Once you fill it in you will receive an automated email message which you need to reply to in order for the team to reach you. If you don't reply to that message, they won't reach you at all.

Thank you for your understanding. Have a wonderful day 🤗