Why wasn't my prize awarded?

ceisenberg

I spinner the daily prize wheel and it landed on the jackpot.  I was not given the jackpot but rather I was given the prize next to the jackpot.  This is the second time this has happened. I took a picture of it this time. 

firebombmarkus

Hi @ceisenberg and welcome to our adorable Community 😊 I am sorry this happened to you. Can you please post a screenshot? It would help us clarify this and go further with finding a solution.