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- Go to apps and find the app called 'Settings'- Locate the menu called 'Apps'- Scroll down until you find the 'Google Play Store'- From here click on 'Clear data' then clear cache.- Please notice that you will get a warning when clicking the 'Clear data' button - don't worry as it's just a reset.- Reboot the device and you should now be able to install the game.
I hope that helps!