I have only received part of my purchase today.

mumsyb

I have not received in game boosters i.e lolly pop, flying saucer etc

firebombmarkus

Hi @mumsyb and welcome to our adorable Community 😊 I am sorry this happened to you but don't worry, we can solve this together. Please follow the link below and you will see several options what to do when your purchase goes wrong including the refund option.

https://community.king.com/en/candy-crush-saga/discussion/246195/did-something-go-wrong-with-your-purchase

I hope this will help you. Let me know if you need assistance. Have a wonderful day 🤗   

mumsyb

I’ve tried this but as I received some of the purchase I don’t think I can just request a refund. It then tells me to come back to you!!

firebombmarkus

Hi again @mumsyb and thanks for answering. If you read the post carefully there is a part which says "if you only received some of the items..." Look at the picture below.



When you click on green letters "here" you will be redirected to this support form.

https://soporto.king.com/contact

I will ask you to fill in this form. Please make sure you are choosing the correct game (Candy Crush Saga), topic (Problems with purchases), subtopic (Purchased items not received). Once you fill it in, you will receive an automated email message which you need to reply to and explain your issue. This message will always redirect you to the Community but if you reply to it the team will know you are looking for a solution. 

I hope this will solve your problem. Keep crushing 🍭

mumsyb

Thank you. Done. Have to wait for reply now

firebombmarkus

You are welcome 😊 @mumsyb It should be soon but be patient as they have a lot of requests and therefore a lot of work to do. Thank you for your understanding.

_Elsa_

Hi @mumsyb, welcome to our community.  I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here.  We always run contests so be sure to do them for a chance to win gold bars.