Dynamic Duo

Deb_CroakDeb_Croak Posts: 7
I switched my buddy on Dynamic Duo 3 weeks ago and it still says still searching. How long does it take ? ID#1579601963
Thank you Debbie Croak

Answers

  • bearwithmebearwithme Posts: 2,542 Superstar
    @Deb_Croak - welcome to our community.  I suggest you disable the dynamic duo, then restart your platform, go back into settings and enable the dynamic duo again and see if that solves the problem. If you don't know how to disable Dynamic Duo - click the pink wheel before you hit play, then click the green wheel which is settings.  Then click on features and you should see the option to toggle the Dynamic Duo on or off. In this example I am showing how to toggle on or off the Fantastic Five.



    "Sometimes the smallest things take up the most room in your heart." - Winnie the Pooh
  • Deb_CroakDeb_Croak Posts: 7
    This is a pic of what is going on. There is no pink or green wheels. on the Dynamic Duo game. Thank you Deb Croak ID#1579601963
  • ElsaElsa Posts: 17,739 Superstar
    Hi @Deb_Croak, welcome to our community.  I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here.  We always run contests so be sure to do them for a chance to win gold bars.

    Where are you playing the game?  That picture doesn't look familiar to me.
    You can find out more about our Superstars here
    *************************************
    Please  take note that if you are playing your game on a mobile device all boosters and lives are saved to that device so that you can play the game when you are offline.  Please do not accumulate them because any updates, crashes or device changes can cause these items to be lost.
    *************************************
    Newbies, this is for you!  We always run contests on all the King games where you have a chance to earn some gold bars.  Check them out here
  • Deb_CroakDeb_Croak Posts: 7
    This Dynamic Duo is on Candy Crush and it still is just going around.  Can you please help it. The directions you gave do not work on this. Can you take it off or fix it. It has been almost 1 month.
    Thank you Deb Croak ID#1579601963
  • ElsaElsa Posts: 17,739 Superstar
    Hi @Deb_Croak, by giving us your user ID # doesn't help solve the problem.  That number is used if management has to go into your account to see what's happening but I don't believe they can check out your events from there.  Maybe you should shut it off as @bearwithme mentioned above.
    You can find out more about our Superstars here
    *************************************
    Please  take note that if you are playing your game on a mobile device all boosters and lives are saved to that device so that you can play the game when you are offline.  Please do not accumulate them because any updates, crashes or device changes can cause these items to be lost.
    *************************************
    Newbies, this is for you!  We always run contests on all the King games where you have a chance to earn some gold bars.  Check them out here
  • bearwithmebearwithme Posts: 2,542 Superstar
    Hi @Deb_Croak, Everyone should have access to the pink wheel in the lower left corner. Before you open up the app and hit play, you should see the pink wheel in the lower left corner. Once you click on it you should see a choice of several things (as shown in the second photo) and you need to click on the green wheel which will open up the settings menu. You can only access this menu before you hit play and enter the app (I.e. before you see the map with all the levels on it). Can you try and see if you can access the settings for the game? If you can then hopefully if you click on features you will be able to turn off the dynamic duo. 

    "Sometimes the smallest things take up the most room in your heart." - Winnie the Pooh
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