Last update ?

Barb_HowardBarb_Howard Posts: 111 ✭✭✭
Ever since the last update on July 3rd my profile picture doesn't show but my friends do. The game is running like molasses. I am on level 3957 and have cleared all of my history ect. Please help!!
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Answers

  • Sukanta_BiswasSukanta_Biswas Posts: 9,497 Superstar
    Hello @Barb_Howard ;
    I just wanted to drop you a quick message to say thank you for joining the King community forum πŸ™πŸ»

    Please try these steps first πŸ‘‡
    Log out game > Restart your device > Log in again. 
    If you do not have the solution, check the following troubleshooting
    App updates can bring improvements that could fix your issue.
    To see and get updates for your apps:
    Open your device's Play Store app Google Play.
    Tap Menu Menu and then My apps & games.
    Apps with available updates are labeled "Update."
    If an update is available, tap Update.
    If more updates are available, tap Update all.
    Clearing cached data can free up needed space by removing temporary files. This is a short-term solution. Over time, cached data will build up again.
    To clear the cache for the app:
    Open your device's Settings app Settings app.
    Tap Apps & notifications.
    Tap the app. If you don't see it, first tap See all apps or App info.
    Tap Storage and then Clear cache.
    Let me know 😎



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  • Barb_HowardBarb_Howard Posts: 111 ✭✭✭
    I have done everything you asked me to do to no avail!!!! Very very frustrating!!
  • Sukanta_BiswasSukanta_Biswas Posts: 9,497 Superstar
    I have done everything you asked me to do to no avail!!!! Very very frustrating!!
    Please provide as much information as we can for this issue as well as a screenshot or video and I will happy to help look into it. For instructions on how to take a screenshot please visit here https://www.take-a-screenshot.org/



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  • Barb_HowardBarb_Howard Posts: 111 ✭✭✭
    Not only is it still doing the same thing as before but now there are no Fun Events or spinning for extra lives!!!!! Please Please help😫
  • Jelly_JennyJelly_Jenny Posts: 1,902 Community Moderator
    Hi @Barb_Howard

    Could you let us know what's the make and model of your device? Also a screenshot showing how the game looks like would help.

    Thanks :)


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  • Barb_HowardBarb_Howard Posts: 111 ✭✭✭
    How do I send a screenshot?
  • Barb_HowardBarb_Howard Posts: 111 ✭✭✭
    Hello Elsa. I know I can count on you and that you can help me!!! Please!!
  • Barb_HowardBarb_Howard Posts: 111 ✭✭✭
    Could someone acknowledge me PLEASE
  • Barb_HowardBarb_Howard Posts: 111 ✭✭✭
    Anyone Please
  • Jelly_JennyJelly_Jenny Posts: 1,902 Community Moderator
    Hi @Barb_Howard Sorry to have missed your reply - if you do not tag any of us, we might miss your comment. 

    You can tag Community member by adding @-sign and then start writing their name. 

    You can take a screenshot like this. 

    And attach the screenshot by using this icon to "choose files". 



    New to Candy Crush Saga or Community? Check out Beginner's Corner here!
    New competition in Candy Crush Saga! Check it out here!
    New Superstar competition in Blossom Blast Saga here! 
  • Barb_HowardBarb_Howard Posts: 111 ✭✭✭
    So sorry Jelly Jenny. Could you explain a little better? I'm computer challenged lol
  • Barb_HowardBarb_Howard Posts: 111 ✭✭✭
    I think I have somewhat figured it out but how do I send it?
  • Barb_HowardBarb_Howard Posts: 111 ✭✭✭
  • Sukanta_BiswasSukanta_Biswas Posts: 9,497 Superstar
    Hello @Barb_Howard
    I saw your screenshot, say again what you want to know? 😜



    Tell us your feedback about Rainbow Twists Blocker, here.
    Join The Friends Saga's 2000 Club & Earn The Badge, here.

  • Barb_HowardBarb_Howard Posts: 111 ✭✭✭
    In the first one it shows no events in a week like Didi..spacebot..Tiffi and her space ship and no extra moves given. 2nd shows no faces on the Fantastic Five. 3rd shows no gold cup below spinning wheel. I have logged out and back in. I have cleared my history and nothing works. Please help!!
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