Help

PamSchrier

I updated and lost my levels. I was on 1023 but it keeps taking back to the 200s. 

PamSchrier

I’ve tried reinstalling 

firebombmarkus

Hi @PamSchrier and welcome to our adorable Community 😊 Was your game connected to a King or a Facebook account? If so, please follow the instructions on the link below and you will see how to get your progress back. 

https://community.king.com/en/candy-crush-saga/discussion/246151/how-to-get-your-level-and-progress-back

I hope this will help you. Let me know if you need assistance. Have a wonderful day 🤗

PamSchrier

Hi 
ive tried doing that twice. I’m not sure why it keeps coming back to level 214. I was on 1023. I’m so sad. 

firebombmarkus

Hi again @PamSchrier I will ask you to fill in the support form here

https://soporto.king.com/contact

Please make sure you are choosing the correct topic (Problems with my game) and subtopic (Game didn't save). Once you fill in the form you will receive an automated email message which you need to reply to in order for the team to reach you. If you don't reply to that message they won't reach you at all.

I hope this will help you. Let me know what is happening.

_Elsa_

Hi @PamSchrier, welcome to our community.  I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here.  We always run contests so be sure to do them for a chance to win gold bars.