Hello @jannota, Hearty Welcome to the Candy Friends section of our friendly King Community
Just a heads-up... this is the Candy Friends category you have posted... but it is OK, I can request the Community In-Charge to move this to the Candy Crush Support
Now, with regards to the issue in your game, when you said "lives to go to the next level" -- you meant the Tickets to open the Next episode, I guess!!
Can you tell me what device are you using to play your game and also how you are logged into the game? Did you log in through Facebook OR Kingdom account?
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Looking forward to talk to you soon. Have a nice day/evening!
Hi @jannota, welcome to our community. I would like to take a moment to offer you a message for
all newbies to learn more about our community which you can find here.
We always run contests so be sure to do them for a chance to win gold bars.