Hi @telford, welcome to our community. I would like to take a moment to offer you a message for
all newbies to learn more about our community which you can find here.
We always run contests so be sure to do them for a chance to win gold bars.
I'm not sure what you mean that you can't collect them. Could you give me more information on this? Where are you playing? Computer? Mobile? kin.com? Are you playing an event and you won and didn't get the boosters or can't get the boosters. Once you give me more information I can check it out further.