Game crashed

Kathy_Kish

While playing cc saga on my phone crahed.

Sukanta_Biswas

Hello @Kathy_Kish
We would like to welcome you to the king community. Thank you so much for being willing to joining 🙏

Basically we facing this type problem for old android device error. Below are a few reasons that are harmful for the game👇

Check your app update

App developers are giving their best to deliver a great experience to the users, which is why they are constantly working on improvements. If users complain about the issue, including freezing and crashing, developers will fix it with an update. 

That is why it is essential to regularly update all your apps or at least the ones you use daily.

Update the device software

If there is a software glitch, you can get rid of it by installing the latest software version. A new version will improve the overall performance of your device and its security and it will also bring bug fixes. If you didn’t enable automatic updates on your device, 

you can see if there is an update manually:

Go to Settings

Scroll down and tap About device (About phone, About tablet)

Tap Software Update or System update.

Restart Your Device

You can always try to restart your device when you meet any device problem. Press and hold the power button and tap Restart option. It can help you close all the apps running in the background and make space for you to run the wanted apps.

Clear App Cache

It will help you delete the unnecessary app cache that causes the crash. Go to Settings > Apps/Application manager > Choose the app candy crush saga > Tap Clear cache option.

Free Up Storage Space

To make enough room for the wanted apps, there are two options: delete files from device or move the files to SD card. You can remove some useless apps, old photos, videos and songs to free up space. Or move unnecessary apps to SD card: go Settings > Apps or Application manager > select one app > choose Move to SD card option.

Make Sure Stable Internet Connection

The slow or unstable network connection can also lead to app crashes on Android.

Read here more about it. https://community.king.com/en/blog/discussion/250219/having-problems-with-your-game-crashing-or-loading-on-mobile#latest

Leslie_B

I am playing on my android phone. I wanted to update the game to see the new features but I can't find anywhere to do it. Does it just automatically update?

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/813023#Comment_813023

Open Google Playstore - My apps - Candy Crush Saga - Update.

Or check update here.

https://play.google.com/store/apps/details?id=com.king.candycrushsaga&hl=en

Leslie_B

I only get a button to install. I have auto update enabled but the last time it updated was May 28th.

I've tried uninstalling and then reinstalling before but I lost my internet access and my progress. Don't want to go through that again.

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/813534#Comment_813534

If your game progress is saved on Facebook, you'll get your levels back.

However, what is your game app version?

Leslie_B

Only use the King site for saving. I use it for all of my games. Has worked fine.

2 of the 5 games I play regularly were disconnected from the internet after an automatic update. Unfortunately, I kept playing thinking it would fix itself. It never did. Farm Hero Saga was the other game.

I've caught back up now.

Dumped Facebook. Can't go back to that.