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Hey I made a purchase to continue playing but the game crashed I was charged 2.79 cdn
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Answers
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Hello @craigbryonreedWe are sorry for your problem. I'm not sure if you will get refund. Your Purchase was successful and you did not get the benefits for app crashing.
However, Read here how you can get the refund. https://community.king.com/en/candy-crush-friends-saga/discussion/246162/something-wrong-with-your-purchase#latest Even after doing this, if your problem is not resolved, please contact customer care https://soporto.king.com/contact
They want your game ID, So see here's how you get your game ID https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest
Fill all the boxes with tropic & sub- tropic, and wait for the answer from the customer care.
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Hello @craigbryonreed and welcome to the community! Please click this link and follow the steps so you can get a refund for this issue. https://community.king.com/en/candy-crush-saga/discussion/246195/did-something-go-wrong-with-your-purchase#latest
I hope this helps.
