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I can't open my Profile, or send or receive lives... My main problem is that i can't unlock the ne
JanieLizabeth
Posts: 4
Level 1
in Support
I can't open my Profile or send or receive lives... My main problem is that I can't unlock the next level... which I didn't have to do when I was playing on my phone, but now on my laptop (Windows) I have to pay 9 gold bars to carry on playing... Please help! Thanks! 
Answers
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Hello @JanieLizabeth
We would like to welcome you to the king community. Thank you so much for being willing to joining 🙏
Thanks for detail that you have playing this game through the browser on the Kingdom platform. In fact it is an old platform and there is no new features updated in the game. And King is not working on that platform. In the old game, the ticket was prevalent for unlocking episodes. But in the present, these options are not active in game. But it still available on old kingdom platform. Not only you, there all kingdom platform user facing this problem.
Anyway, we heard there was some problem that you described.And we already reported it. But we have no information about when this problem can be solved.
During this time you can sync the game with Facebook and play on a more advanced platform. Your Booster and Levels will remain the same.
Anyway, the problem will surely be solved, but you have to be patient😎
