My Facebook account was disable. How can I get my candy crush progress?
Yes I used Facebook to log in.It was disable a week ago. How can I get back to my progress on candy crush?
Hi, @avila3! Unfortunately, once your Facebook account is disabled, you can't get it back. There is a way I can help you out though. You'll need to make a new Facebook account. If you don't wish to create another Facebook account, a Kingdom account will work just as well! Once you create the account and your progress starts saving on this new account, write me another message here. You will need to include your game ID with this post. Check out this link if you don't know how to find it. https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-itI'm tagging @Jelly Jenny too because she or one of her co-workers should be able to get you to the level you were on before. Jenny is out of office for the week, so it will probably be Monday before she can get back to us though. I'm sure we can straighten this out in the end! Have a great day and welcome to the community!
@mercerikThats true, but if @avila3 wants to leave the old account disabled, he/she will have to go through the process anyway. It's not that big of a process anyway, it may just take a little time.
@mercerik I don't use Facebook. I'm just going off of what King says to do. @avila3 wouldn't have to make a new account either because he said he already made a new account. (I apologize if you are female, but it was awkward writing he/she all the time)
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