What happened to my boosters and gold bars?

Sherry-10

On Wednesday I had many boosters and bars of gold. In the middle of a game, my tablet rebooted on its own.  When I got back into the game,  all my boosters and gold were gone.  Can I get them back?  

Sukanta_Biswas

Hello @Sherry10
We would like to welcome you to the king community. Thank you so much for being willing to joining.

We are sorry for your problem. In the case of Android and I-Phone, your collected booster is stored in a specific location in the application. This stored booster can not be synced with the server, because the game studio still does not have this process.You will not be able to transfer the boosters to another device, you will lose the complete booster for app uninstalling or crashing. And the boosters are not refundable.😥
According to your statement, this is a problem for device crashing.

Here are some tips for not/less facing this kind of problem in the future,

Make your device software auto update.

Make your game app auto update.

Don't open game when battery below 25%

Don't accept incoming call when you playing this game.

Close all background running app before start this game.

Make free device internal memory up to 2 GB

Keep RAM free.

Read here more https://community.king.com/en/candy-crush-saga/discussion/251268/having-problems-with-your-game-crashing-or-loading-on-mobile/p1?new=1