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Purchase failed, but the amount has been debited....

Creator
Creator Posts: 3

Level 1

Yesterday I have been purchased the product of "Candy Cronicles (8/8)" RS.249.00. The amount has been debited from my account but the product purchased was failed.

Could someone please look on to this and resolve the issue.

Answers

  • firebombmarkus
    firebombmarkus Posts: 13,104
    Hi @Creator and welcome to our adorable Community 😊 I am sorry this happened to you. Please follow the link below and you will see several options what to do when your purchase goes wrong including the refund option.

    https://community.king.com/en/candy-crush-saga/discussion/246195/did-something-go-wrong-with-your-purchase

    Hope this will help you. Let me know if you need assistance. Have a wonderful day 🤗
  • daredevil440
    daredevil440 Posts: 1

    Level 1

    I tried to purchase twice of Rs 159 each but the purchase was failed both times. But my account has been debited twice. Kindly help me to reverse the amount to my account.

  • kiara_wael
    kiara_wael Posts: 157,659

    Hi @daredevil440 . Welcome to our Community 🙎‍♀️

    Sorry to hear that you have not received the items that were purchased!! This King Community does not deal with the Purchase issues as the query includes your personal details!

    You can find all info about refunds and broken purchases here.

    If you play on mobile, go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email. When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days. 

    Don't forget to add your Game User ID to the email so Player Support will find your game.

    Hope this will help you

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