Gold bars and lives

JessicaBorazo01

I made a purchase of gold bars, with those bars bought lives, the gold bars decreased, but did not recharge the lives, what do l do?

Sukanta_Biswas

Hello @JessicaBorazo01
We would like to welcome you to the king community. Thank you so much for being willing to joining   

We are sorry for your problem. But of course you will find the solution. Read here how you can get the refund.

https://community.king.com/en/candy-crush-friends-saga/discussion/246162/something-wrong-with-your-purchase#latest

Even after doing this, if your problem is not resolved, please contact customer care https://soporto.king.com/contact

They want your game ID, So see here's how you get your game ID https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest

Fill all the boxes with tropic & sub- tropic, and wait for the answer from the customer care.