Why is my screen black

Carla_K_Grimmett

Since the update  I can not load my game  on my tablet  when I tr uh to login  I get a black screen  and can't  play the game 

tsaytds

Welcome to the community. I would like to know few more facts before I can help you. I need to know the device os and version, when did you do the update, have you use any clean app recently? Also, do not reinstall the app or you will lose all your boosters.

Carla_K_Grimmett

Android  tablet  it was working  before the up it we I'll jot load I keep getting  a black screen  I have reinstalled it  and nothing works 

tsaytds

Samsung tab A (2016) had two Android system upgrade to 8.1,have you done that. If you do the next step would be to clean your system's memory and cache. I use Noxcleaner app, it allow you to scan for virus and remove unnecessary file from memory and storage. If you need a step by step instructions for both operations please let me know. After that try reinstall again.

Carla_K_Grimmett

Still not working  I'm not able to play  my tablet  is updated  I can play  from my android phone  but not the tablet 

Carla_K_Grimmett

I'm a visual  person  so if there is video  that can help me tyia this game is about to be removed   really 

tsaytds

Try the following:
  (1) go to the app uninstall page.
  (2) tap "storage", 
  (3) tap "clear cache",
  (4) tap "clear data" press ok,
Restart the app, if not work then reinstall again.