No acorn

jderocha

I was working on level 4432.  I had bought $11.97 worth in coins to complete it.  I used a hammer to rid the waffle that was in the way and then the last acorn disappeared and never returned to the board.  See attached picture.  I played it to the last move and then it ended saying that I didn't win the level.  Please either refund my money or allow me to pass this level.  The acorn never came back on the board.  

Sukanta_Biswas

Hello @jderocha
We would like to welcome you to the king community. Thank you so much for being willing to joining 

Tell me a little details. What did you buy Gold bars, Lollipop hammers, or Extra moves ?
What do you mean by Acron, apple or cherry? 
Was successful in your entire purchase?
Please let me know..

jderocha

I bought the extra moves to finish off the level, and I mean the last apple.  The purchases were successful but I apple disappeared with 8 moves left and never reappeared.  The picture that I sent you shows 1 move left and there is NO apple to be found.  

Sukanta_Biswas

@jderocha
I'll ask you to check some troubleshooting. If there is no solution then I will report the level in the studio.

1. On your computer, open Chrome.
2. At the top right, click More .
3. Click More tools Clear browsing data.
4. At the top, choose a time range. To delete everything, select All time.
5. Next to "Cookies and other site data" and "Cached images and files," check the boxes.
6. Click Clear data.

Update Google Chrome:

1. On your computer, open Chrome.
2. At the top right, click More .
3. Click Update Google Chrome. Important: If you don't see this button, you're on the latest version.
4. Click Relaunch.

If you're still not done, follow the step below..

Reset the Google Chrome Web Browser to Default Settings

1. Click the menu icon next to the address bar.
2. Select Settings from the drop-down menu.
3. Scroll to the bottom of the Settings page and click the Advanced link.
4. Scroll to the bottom of the expanded page and click the Reset button.
5. Click the Reset button in the pop-up window.

Check your game and let me know...