Synchronize with new Facebook account

AnastasiaRodos

Can you please help me? ?  I am desperate  I created a new Facebook account and when I log in candy crush with my new account it starts again with level 1!Please help me synchronize my new account on candy crush.. I play this game for years and I. Have so many friends on Facebook. That plays too.. What can I do? P.s. I don't know the password for the old Facebook.. 
PLEASEEE HELP. ME! 

Sukanta_Biswas

AnastasiaRodos said:

Can you please help me? ?  I am desperate  I created a new Facebook account and when I log in candy crush with my new account it starts again with level 1!Please help me synchronize my new account on candy crush.. I play this game for years and I. Have so many friends on Facebook. That plays too.. What can I do? P.s. I don't know the password for the old Facebook.. 
PLEASEEE HELP. ME! 

You synced before with any facebook or this first time you want to sync..
Please let me know 😀

Werner_Cichy

@AnastasiaRodos

I am glad that the support could help you.
Never give up !

Happy Crushing

Werner_Cichy

@AnastasiaRodos
You will need to sign in to your new device in the CCS app with your email and your password from King. After that you can syncronise with your new Facebook account.
If you do not remember your password, just enter your email when logging in and request a new password from King.

AnastasiaRodos

Sorry but I can't restore my old password.. Is there any other way to do it? It's been almost a month and I really want to connect with my Facebook friends again... When I log in with my new Facebook account it sends me back to level 1! My current level is 3623!i can't loose all this progress.. Please help me! 

Werner_Cichy

@AnastasiaRodos
Yes, you can contact support directly.

https://soporto.king.com/contact

AnastasiaRodos

Thank you I just sent the message I hope someone will help me! 

AnastasiaRodos

I sent the message an here is the answer:

Hi Anastasia,

Head on over to our Community site where your fellow players are waiting to lend a hand! The site is bursting with useful information, advice, tips and tricks which will help you get back on track. If you don’t find the answer you’re looking for, simply post a question and someone will be along to help you out in no time. Visit our Community by clicking on the button below:   So that's it??? No one can help me??? I feel desperate and disappointed...

Werner_Cichy

@Sukanta_Biswas help

Werner_Cichy

@Sukanta_Biswas Can you help here ?

AnastasiaRodos

Anyone??? 

Sukanta_Biswas

AnastasiaRodos said:

Can you please help me? ?  I am desperate  I created a new Facebook account and when I log in candy crush with my new account it starts again with level 1!Please help me synchronize my new account on candy crush.. I play this game for years and I. Have so many friends on Facebook. That plays too.. What can I do? P.s. I don't know the password for the old Facebook.. 
PLEASEEE HELP. ME! 

You synced before with any facebook or this first time you want to sync..
Please let me know 😀

Werner_Cichy

@AnastasiaRodos
Please try again the contact address of the support. Unfortunately,
I can not help you. That can only be the support.
The answer you received was a computer. Try it multiple times for support