Game lost when dropping app on mobile

LISAinTN

When I'm playing Candy Crush Saga on my mobile app, and need to drop the window down for any reason, I lose the game and my life. I need to then go back in to the app and start it back up and that level of current play is lost. Any suggestions?

Sukanta_Biswas

Hi, @LISAinTN
Welcome, and thank you for becoming a member of the King Community! I will be very happy if I can help you.

Your statement is not clear to me. Tell me a little more details. Answer some of the questions below.

• Did you play the game in sync with Facebook or the Kingdom?
• What device you using for this game?
• Did you uninstall the game App?
  
• Show me a screenshot of your game map.

If you could respond to this ''reply box'' with your answer, it would help me create a great experience for you and direct you to the right place.