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Lost all my lives and boosters
twkumro
Posts: 1
Level 1
in Discussions
My iPad died and I purchased a new one. I've always played Candy Crush through Facebook. After reloading Candy Crush to the new ipad, it remembers my level and how many gold bars I had, but everything else is gone...my lives, all my boosters. Significant loss. Is there any way to retrieve them or am I just deleting candy crush from my new device?
Comments
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Hello @twkumro and welcome to our wonderful community. I also play on an iPad and play through Facebook. I'm sorry you lost all your lives and boosters. There are notices/warnings posted in several locations throughout the community telling people that if they have to de-install and re-install the game for some reason (or in this case - transfer your account to a new device) - you will lose all your saved boosters and lives because that information is saved locally to the device and isn't transferred. That is why they recommend not storing a large amount of boosters on a mobile device. I have heard the occasional person say that when they reloaded their information to a new device - their boosters were there too, but I have never been able to verify that.
If you purchased any boosters that you hadn't used yet - those can be restored in they are missing, but any free boosters (and of course any lives) will be gone.
I know this isn't what you wanted to hear but unfortunately it's how the game works. I had to de-install and re-install the game on an iPad several months ago and I have managed to accumulate over 100 hammers and a dozen UFOs as well as various other boosters, so you can re-accumulate them fairly quickly.
