I can't connect to store or Facebook. Wheel spin doesn't work. No rewards. No leader board placement

SAN_3_2

I can't connect to store or Facebook. Wheel spin doesn't work. No rewards. No leader board placement. All worked but now nothing works. Have tried all suggestions but no help.

Sukanta_Biswas

Hi, @SAN_3_2
Welcome, and thank you for becoming a member of the King Community! I will be very happy if I can help you.

Please provide as much information as we can for this issue as well as a screenshot or video and I will happy to help look into it. For instructions on how to take a screenshot please visit here https://www.take-a-screenshot.org/

SAN_3_2

Hi Sukanta
I can't take a screen shot. Program closes. I want to buy boosters since I'm not getting them during the game. I really don't know how to explain the problem other than none of the game functions work  I have internet. Frustrating. 

Sukanta_Biswas

Hi, @SAN_3_2

I think your problem is that your game is not fully connected to the server. Give me a few answers to confirm that.
Is your avatar & Gold bars right?
After opening the game you see the right mark or Red cross on the connecting wheel?
You can see your friends list in the game?
Please let me know...

SAN_3_2

Hi. There is no picture in the top left box. My gold bars says 2 but the supply bag says 0. I don't see a red cross and there is no friends list. Thanks for your heip. 

Sukanta_Biswas

@SAN_3_2

Most likely, your game app has been corrupted. You uninstall the game app.Then restart the device and install the game app again.  Of course you lose the booster to do this, which will not be refundable.
But the Gold bars and the levels will come back.

SAN_3_2

I will try. I don't have any boosters but my game progress is important. I'm on level 789. I hope i don't lose this.. 

Sukanta_Biswas

@SAN_3_2
Don't be afraid, We are here. 

SAN_3_2

Oh no... Everything looks good but my progress is not 789. It's 336. Can you please fix this. Thank you Sukanta. 

SAN_3_2

Atlanta are you there. I'm very afraid that i haven't heard from you. Please don't tell me you can't fix this.

SAN_3_2

Sukanta are you there. I'm very afraid that i haven't heard from you. Please don't tell me you can't fix this.