Hi, @kar384
We would like to welcome you to the king community. Thank you so much for being willing to joining.
Maybe that could be a glitch. If you find such a problem again, then you must keep a screenshot.
And let me know what device you're using for the game, then I'll ask you to check out some troubleshooting.
If you have any questions at all, I’d love to hear from you.Simply reply back to this post, or send me a message.
Have a good day.
Welcome to the Candy Crush Saga Community
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