Welcome, and thank you for becoming a member of the King Community! I will be very happy if I can help you.
We are sorry for your problem. But of course you will find the solution. Read here how you can get the refund.
Even after doing this, if your problem is not resolved, please contact customer care https://soporto.king.com/contact
They want your game ID, So see here's how you get your game ID https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest
Fill all the boxes with tropic & sub- tropic, and wait for the answer from the customer care.
