Dixiesharma

Dixiesharma

I was on around level 3502 in Candy Crush Saga. I save the game and it reset to level 1. I dont remember the ID, but I had the account name as 'Shi' same as Farms Heros. Is it possible to get my level back?

Werner_Cichy

@Dixiesharma

You have to sign in to the game with your email address and password.

If you do not remember your password, you can request a new one when you sign up

Dixiesharma

The system does not recognize my email ID. Is it possible for you to check in Frams Heroes what email ID I used under Account name Shi. 

Sukanta_Biswas

Hi, @Dixiesharma
We would like to welcome you to the king community. Thank you so much for being willing to joining.

As @Werner_Cichy says correctly, you can reset your password at any time. You can certainly get the levels back if the levels were in synced. As you said ''The system does not recognize my email ID'' If your app is corrupted, there may be a problem, 
Show me a screenshot of the problem you are seeing when trying to log in. For instructions on how to take a screenshot please visit here .