Hi @Amy_Clyne, welcome to our community.
I would like to take a moment to offer you a message for all newbies to
learn more about our community which you can find here.
We always run contests so be sure to do them for a chance to win gold bars.
Where are you playing the game? If you are playing on king.com that is already a known glitch along with other glitches. The studio is still trying to find some resolutions for those glitches.